Terms of Services
Last Updated: January 1, 2025
ACCEPTANCE OF TERMS
By engaging Content Runner's services, signing a service agreement, or using our website, you agree to be bound by these Terms of Service. If you are acting on behalf of a company or organization, you represent that you have the authority to bind that entity.
OUR SERVICES
Content Runner provides social media management services including strategy and planning, content creation and copywriting, scheduling and publishing, community management, paid social advertising, analytics and reporting, and influencer coordination. The specific scope of services will be outlined in a separate Statement of Work or Service Agreement.
ELIGIBILITY
Our services are intended for businesses and individuals who are at least 18 years of age. By using our services, you confirm you meet this requirement and have the legal capacity to enter a binding agreement.
ACCOUNTS & SOCIAL MEDIA ACCESS
To deliver our services, we may require access to your social media accounts via platform APIs or authorized admin access. You agree to grant us the necessary permissions, ensure your accounts comply with each platform's terms, notify us immediately of any unauthorized access, and revoke our access promptly upon termination of our engagement. We will handle all credentials with strict confidentiality and use them only for agreed services.
CLIENT OBLIGATIONS
You agree to provide timely feedback, approvals, and necessary materials such as brand assets and guidelines, designate a point of contact for communication, ensure any materials you provide do not infringe third-party rights, comply with all applicable laws and platform policies, and honour payment obligations as outlined in your service agreement. Delays caused by late approvals or missing materials may affect delivery timelines, for which Content Runner is not responsible.
PAYMENT & FEES
Fees are outlined in your individual service agreement. Unless otherwise agreed, invoices are due within 14 days of the invoice date. Late payments may incur interest at 1.5% per month on the outstanding balance. All fees are exclusive of applicable taxes. Paid advertising budgets are separate from agency fees and billed directly to the client. Refunds are not provided for services already rendered. We reserve the right to suspend services for overdue accounts.
INTELLECTUAL PROPERTY
You retain ownership of all brand assets and materials you provide to us. Upon receipt of full payment, all original content and copy created specifically for your brand becomes your property. Our methodologies, templates, and proprietary tools remain the intellectual property of Content Runner and are not transferred under any agreement. Unless you request otherwise in writing, we reserve the right to reference your brand and showcase our work in our portfolio and marketing materials.
CONFIDENTIALITY
Both parties agree to keep confidential any non-public information disclosed during the engagement that is designated as confidential or that reasonably should be understood as such. This does not apply to information that becomes publicly available through no fault of either party, or that is required to be disclosed by law.
LIMITATION OF LIABILITY
Content Runner is not liable for any indirect, incidental, or consequential damages including loss of profits, data, or goodwill. Our total liability for any claims shall not exceed the total fees paid by you in the three months preceding the claim. We do not guarantee specific results such as follower growth, engagement rates, or business outcomes, as these are influenced by factors outside our control.
TERMINATION
Either party may terminate the engagement with written notice as specified in the service agreement, typically 30 days. Content Runner may terminate immediately if you materially breach these Terms, engage in illegal or abusive conduct, or fail to pay outstanding invoices after a reasonable cure period. You remain responsible for fees owed for work completed up to the termination date.
GOVERNING LAW
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any unresolved disputes will be submitted to binding arbitration in Toronto, Ontario.
CONTACT
Content Runner [email protected] or visit www.contentrunner.com/contact